Frequently asked questions
About booking a garage online through Autivo.
Does booking through Autivo cost anything?
No. Autivo is free for drivers. You pay for the work directly at the garage, at the price you agree with them.
Do I need an account?
No. You fill in your name, phone and email in the booking form, and the garage's reply comes by email.
What happens if the garage suggests another time?
You get an email with the suggested time. If it suits you, accept it from the link in the email; if not, you can cancel the request from the same link.
How do I cancel a booking?
Open the link in the email you received and choose “Cancel the booking”. The garage is told.
What details does the garage get?
Your name, phone, email, registration number, the services and time you chose and, if you fill them in, the make, model and notes. Only the garage you book with gets them.
How long do I have to accept a suggested time?
Until the deadline shown on the booking page, which you open from the link in the email. After that the request expires and you can send a new one.
When is the booking certain?
When the booking page shows “Booking confirmed”. Until then it is a request, and the garage replies by email.
I haven't received the email. What should I do?
Check your spam and promotions folders. If it isn't there, call the garage: its phone number is on its Autivo page.